Frequently Asked Questions

Shipping

How long does shipping take?

All US orders ship within 1–2 business days and arrive in 5–8 business days. You’ll get a tracking number as soon as your order ships.

Is shipping free?

Yes — free standard shipping on all orders within the US. No minimum required.

Do you ship internationally?

Not yet, but we’re working on it. Join our email list and we’ll let you know when we expand.

Returns & Exchanges

What’s your return policy?

We offer a 30-day return window on all products. If you’re not happy with your purchase for any reason, reach out and we’ll make it right. No lengthy forms, no hoops to jump through.

What if my item arrives damaged?

That’s on us. Email us a photo within 7 days of delivery and we’ll send a replacement right away.

Orders

Can I change or cancel my order?

We process orders quickly, but if you need to make a change, email us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All transactions are secured with 256-bit SSL encryption.

Products

How do I know which product is right for me?

Each product page has a detailed description and specs. If you’re still unsure, reach out — we’re happy to help you find the right fit.

Still have a question?

Email us at hello@havenlyte.com. We respond within 24 hours on business days.